Shipping Guide

How long will my order take to ship?

Once your order is placed it will be dispatched within 2 - 4 business days from our dedicated warehouse, then collected by one of our freight partners to deliver to your door. Special Orders are dispatched from our warehouse within 2 - 3 weeks (Custom Orders). Bulky & Oversize Orders vary depending on the size and delivery carrier

Once my order ships, how long will delivery take?

Your order will be packed and shipped within our normal time frames (2 to 4 business days) but there are varying delays in shipping timeframes, allow anywhere from 2 to 5 extra days. To estimate delivery times to your area, please refer to the table below

Shipping Delivery Times 

  Delivery Location   Estimated Delivery Times*
  Melbourne, Sydney, Adelaide   3-6 business days after dispatch
  Brisbane, Canberra, Geelong, Newcastle   4-8 business days after dispatch
  Perth, Hobart, Darwin   5-9 business days after dispatch
  Non Metro - VIC, NSW, SA   4-8 business days after dispatch
  Non Metro - WA, TAS, QLD   7-14 business days after dispatch
  Far North WA, Far North QLD and NT   7-14 business days after dispatch
 

 

 

 

 

 

*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.

Redelivery Charges

Please note before ordering that refusal of delivery or subsequent return of an order to us by our Shipping Services Post defined as a "Return To Sender"  will be charged incur an additional flat rate of $8.95 for the cost of return to our warehouse..  If a parcel is marked by our Shipping Services as "Return To Sender" because of any of these reasons and not limited to just these scenarios:

1. An incorrect address is provided by the customer during checkout, 
2. Customer refuses to accept delivery for a change of mind
3. Customer did not collect the parcel from the Parcel Collection Point - after a missed delivery card was issued -  before it was returned to us, the flat rate fee of $8.95 will apply. If you would like the order to be sent back to you, you will need to pay an additional delivery fee as per the standard charges .

COVID-19 UPDATE: Please note that due to amended delivery procedures and hygiene practices you may experience an increased transit time as couriers are having to work in accordance to the government's new recommendations.

Please Note Change in Couriers delivery process in response to COVID-19

In response to the COVID-19 situation Couriers are making a temporary change to how we deliver parcels to enhance the safety of the drivers, and to ensure Couriers continue to offer an essential service.
With the objective to minimise physical contact as much as possible, whilst ensuring our usual high level of quality customer service remains during this period of uncertainty.

 

Delivery of Signature Required product:

- Knock on the door as usual and step back two metres (or as far back as safe)
- They will wait for the occupant to come to the door and greet them as usual
- They will then ask for the recipient's name, sign the scanner with ‘ATL’ and leave the parcel in a
sensible place for the customer to pick up once they leave
- If no one comes to the door and the courier considers the location a safe drop, the standard
ATL process will be followed
- If no one comes to the door and the courier does not consider the location a safe drop, they
will follow the standard failed delivery card process.
 
Delivery of Non-Signature Required (ATL) product:
- Knock on the door as usual and step back two metres (or as far back as safe)
- They will wait for the occupant to come to the door and greet them as usual
- If no one comes to the door and the courier considers the location a safe drop, the standard
ATL process will be followed
- If no one comes to the door and the courier does not consider the location a safe drop, they
will follow the standard failed delivery card process.
 
Good social isolation techniques:
- If you are showing symptoms, please let the courier know.
- If you are not, please, we again ask that recipients keep a distance of at least two metres (or as
far back as safe) and continue to practice good hygiene.
 
The temporary changes mentioned above will be reviewed regularly with any further updates to be communicated in due course.
As per our standard courier operating processes, all tracked items are still being scanned, so for the most upto-date information on your items, please use the track an item tool.